Jessica Victores

Jessica Victores is an accomplished professional with extensive experience in customer service and administrative support. Currently serving as Customer Experience Manager at The Humane Society of Sarasota County, Jessica develops strategies and procedures for Safety Net programs aimed at keeping pets in their homes, while managing tracking and reporting of pet supplies. Prior roles include Office Associate and Senior Clerk of Administrative at Florida International University, where Jessica provided vital support in financial reconciliations, scheduling, and event planning. Additional experience includes roles at HomeServe, State Farm, and as a Front Desk Receptionist, where Jessica excelled in creating operational procedures, training staff, and enhancing customer engagement. Jessica holds a Master of Business Administration from Florida International University and a Bachelor's of Science in Psychology from Albizu University.