Kenneth Beyers

Kenneth Beyers is an experienced professional currently serving as a Customer Experience Manager at iContact BPO since September 2022. Kenneth has held various managerial roles in operations, including Operations Manager at Innovation Group Limited and INNOVATION GROUP BUSINESS SERVICES LIMITED since April 2017, and at Webhelp SA since March 2014. Prior experience includes a position as Team Manager at Merchants Vodacom Business Unit from January 2011 to July 2014, where responsibilities included team management and ensuring operational efficiency. Kenneth possesses a strong background in directing operations teams, developing standard operating procedures, and managing agent performance to achieve business targets.