Field Engineer

Are you ready to embark on a dynamic journey with a team that celebrates diversity and innovation? The Instillery, a proud 100% Kiwi-owned technology company headquartered in the heart of Aotearoa, is seeking passionate individuals from diverse backgrounds to support our expanding client base across various sectors and industries. 

At The Instillery, we offer an extensive employee benefits program, including parental leave support, healthcare coverage, and competitive remuneration. But that's not all - join us, and you'll enjoy perks like your birthday off and a dedicated wellbeing day. We're all about fostering a supportive and vibrant work environment where you'll collaborate with technical jedis and outstanding individuals.

As a Field Engineer, you'll embody customer service excellence - it's at the core of what we do. You'll play a pivotal role in providing our clients with the technical support they need, precisely when they need it, all while maintaining a diligent, efficient, and friendly approach.

A day in the life looks like:

• Representing The Instillery with our customers, providing level 2/ 3 Infrastructure support on client sites.
• Resolving clients’ technical issues and enabling them in their day-to-day operations
• Managing a ticket queue within specified timeframes (supporting users onsite and remotely)
• You will be a jack of all trades ready to take ownership in the job, with a proven IT support track record.

At The Instillery, we're not just a company; we're a community driven by a passion for solving challenges and partnering with technology leaders. We encourage curiosity, challenge, and growth, providing opportunities for both seasoned experts and fresh talent to thrive.

To stand out from the crowd and fit in here you will have:

• A minimum of 2 years' IT, Service Desk, or Field Engineer experience
• Proficiency in a variety of technologies, including MS Stack, VMware, Hyper-V, networking, Citrix, Wintel, Exchange, SQL, SAN, and Terminal Services
• Confidence, dependability, and an excellent client-facing attitude
• Experience in the IT industry and familiarity with ITIL or other relevant Service Management certifications

If you're ready to join a team where your contributions truly matter and where you'll have the support and resources to succeed, we want to hear from you.