Elaine Ong

Elaine Ong is an experienced Applications Support Analyst currently working at Japan Research Institute, Ltd. since September 2023. Prior to this role, Elaine dedicated over 17 years to Citi in various positions, including Apps Support Senior Analyst, where responsibilities included managing upgrades for the Verint Application, providing user support for GWFO Applications, and driving operational improvements. Other roles at Citi encompassed capacity planning, forecasting, and resource optimization, with significant contributions to service level enhancement and performance reporting across multiple regions. Elaine began the professional journey at Sykes as a Workforce Optimization Analyst, focusing on schedule optimization and training for workforce management tools. Elaine holds a Bachelor of Science in Industrial Engineering from De La Salle University.