Senior Account Manager, Harris Teeter Programs

Position Summary

The Senior Account Manager, Harris Teeter Programs will serve as Harris Teeter’s internal resource to support Looma in-store media programs. The Senior AM will be dedicated to featured CPG brands and will walk brand partners through the entire campaign management process, from campaign commitment to delivering a post-campaign report. The role involves substantial client engagement and project management, and optimal candidates will be warm, personable, and well-organized. This role reports to Looma’s Director of Brand Partnerships and will be located at HT headquarters in Matthews, NC.

This role consists of two primary sets of responsibilities. These are listed below, along with the core work and projected time allocation for each:

1. Harris Teeter Program Management: 50%
2. Brand Partner Account Management: 50%

Harris Teeter Program Management (50%)

• Seamlessly integrate Looma programs into the greater Harris Teeter planning process 
• Manage content alignment with Harris Teeter stakeholders
• Manage and receive internal approvals on program structure and content
• Provide feedback to ensure a flawless closed-loop communication process

Brand Partner Account Management (50%)

• Serve as primary point of contact for Harris Teeter’s Loop™ brands once campaigns are booked
• Manage all campaign schedules and brand partner information, primarily via HubSpot and Google Sheets 
• Check in with brand partners pre, during, and post-campaign to ensure their teams have what they need to deliver a successful campaign
• Field campaign-related questions and design scalable processes for equipping brand partners with the resources they need
• Spend time understanding brand partners’ growth strategies to ensure future campaigns can support them
• Review post-campaign performance reports, outlining possible improvements for future campaigns
• Generate and execute mid- to post-campaign touchpoints using data science reporting as well as Quarterly Business Reviews for our top-grossing partners
• Design scalable systems for high-touch, high-volume functions like brand onboarding, customer support, retention, and renewal

Attributes and Experience

• Process-driven: you’re extremely organized, you have excellent CRM hygiene, and you love building and managing disciplined processes 
• Warm: you love working with people, and people love working with you
• Poised: you’re able to juggle a lot at once and remain calm and confident under pressure
• Mission-aligned: you’re excited to connect shoppers to the people behind their products, and you appreciate good film / stories
• Polished: your communication style is crisp and clear, and you can keep a complex set of deliverables well-organized and on-time
• Experience in account management, project management, or customer success is required
• Ability and desire to work in-person at Harris Teeter HQ is required
• Startup experience is strongly preferred

Structure & Compensation 

Looma will provide a competitive compensation package consisting of base salary and stock options. All Looma compensation packages include some cash / equity flexibility (i.e., you can opt for more equity and less cash or vice-versa).

Benefits

• Employee coverage for health, dental, and vision (gold plan)
• Unlimited PTO (3-week minimum)
• $100/month craftsmanship stipend
• 6 weeks birthing leave, 6 weeks bonding leave
• 401(k) plan