Jim Cox

Jim Cox is a seasoned professional specializing in Customer Experience (CX) and Contact Center operations, currently serving as a Senior Consultant at The Northridge Group since December 2020, where expertise is leveraged to enhance customer experience through Contact Center as a Service. Previously, Jim held various leadership roles at Sage from 2005 to 2020, including Director of Customer Experience Relationship Management, where global customer engagement programs were optimized. Notable achievements include the co-leadership of global deployments for cloud-based contact centers and the establishment of a centralized contact center services team. Jim's early career includes significant roles at Vicon Motion Systems, TSIA, and PDA Engineering/MSC Software, contributing to technical support and service operations on a global scale. Jim holds a Bachelor of Science in Mechanical Engineering from UC Irvine and an Associate of Science in Mathematics from San Diego Mesa College.