Rosanne Williams

Rosanne Williams is a seasoned professional with extensive experience in operations and quality monitoring, currently serving as a Quality Monitoring Assessor at The Northridge Group since August 2022. Williams has a notable history at Bank of America spanning from February 1993 to June 2018, where key roles included Operations Project Consultant and Assistant Vice President, focusing on process efficiency, risk minimization, and customer experience enhancement. Williams also held leadership positions as AVP, Call Center Unit Manager I, and as Officer/AVP, Call Center Team Manager, managing teams, overseeing escalations, and contributing to major projects. A Six Sigma Greenbelt and Lean Leader Certified, Williams earned a Bachelor's degree in Business Administration and Management from the State University of New York College at Buffalo.