Alanna Doherty

Alanna Doherty is an experienced customer service professional currently serving as Customer Service Manager at Principality Building Society since March 2017. In this role, Alanna manages, coaches, and develops a team of Customer Consultants to enhance the customer experience and implements Continuous Improvement initiatives to improve operational efficiency. Previously, Alanna worked as a Business Trainer at the same organization, focusing on designing and delivering training modules, as well as providing classroom training and coaching. Alanna also gained experience as a Contact Centre Supervisor, where responsibility included staff development and supervising a team of call agents. Alanna completed education at Corpus Christi High School.