Mark Smith

Mark Smith is an experienced professional in customer service and business development, currently serving as a Business Development Associate at Principality Building Society since June 2017. Mark’s expertise encompasses managing customer inquiries, account setup, and handling sensitive situations involving bereavement. In a previous role as a Learning and Development Consultant, Mark effectively trained new hires and upskilled existing staff across various departments. Prior to this, Mark held positions at John Lewis & Partners as a Customer Service Team Lead and at Marks and Spencer as a Team Manager. Mark's early career included a role as a Tour Guide at the Sydney Opera House, focusing on enhancing visitor experiences and increasing sales. Mark holds a Bachelor of Arts in History from the University of Liverpool.