Morgan Smith

Morgan Smith serves as the Head of MI at The Richmond Group since August 2022, overseeing audit and management information processes while leading cross-functional teams to enhance business operations. Previously, Morgan contributed as a Learning from Deaths Project Manager and Senior Medical Examiner Officer at University Hospitals Dorset NHS Foundation Trust, focusing on quality and governance initiatives post-COVID-19. Early roles include Project Manager and Business Improvement Analyst at The Richmond Group, where Morgan led multi-disciplinary projects and conducted improvement audits, and various positions at Dorset HealthCare University NHS Foundation Trust and Poole Housing Partnership, emphasizing patient experience and complaints management. Morgan holds multiple qualifications from the Chartered Management Institute and the Chartered Institute of Housing, alongside a strong educational foundation in customer service and housing practice.