Carolyn Forbes

Carolyn Forbes is a seasoned professional with extensive experience in training, development, and quality management. Currently serving as Senior Service Excellence Manager at The Telegraph since October 2021, Carolyn previously held the role of Quality, Campaign and Change Manager. Prior to that, Carolyn was a Learning and Development Specialist at Close Brothers, specializing as a Salesforce trainer and supporting new system implementations. Carolyn’s tenure at News UK from 2008 to 2020 included roles such as Systems and Training Manager, where Carolyn led training initiatives to enhance customer satisfaction and revenue, and Training and Quality Executive, focusing on bespoke learning solutions. Early career experiences included positions at The British Library and the National Film and Sound Archive of Australia as an Accessioner. Carolyn holds a Postgraduate Diploma in Musicology and Ethnomusicology from Monash University and a Bachelor of Arts in the same field from The Australian National University.