Joyce Gott

Joyce Gott is an experienced marketing and customer experience research professional currently serving as the Director of Customer Experience Research and Insights at Travelers since January 2023. Prior to this role, Joyce held the position of Director of Strategy and Insights at Elevance Health from May 2017 to January 2023, overseeing research initiatives that informed marketing and operational strategies through various methodologies, including customer journey mapping and large-scale surveys. Joyce's career also includes roles at ForeSee as a Marketing Research Manager, Client Manager, and Client Analyst, where responsibilities encompassed research design, analysis, and report presentation for diverse industries. Earlier experience includes a Research Analyst position at The Research & Planning Group, where Joyce managed all phases of qualitative and quantitative research. Joyce holds a Master of Arts in Survey Research from the University of Connecticut and a Bachelor's degree in Sociology from Metropolitan State University of Denver.