Anna Rumble

Anna Rumble's work experience begins in 2009 when they worked as a General Assistant at Sainsbury's. Anna'sresponsibilities included inventory checking, stock control, and updating work schedules on the company's systems.

From 2011 to 2013, they joined 15below as an Intern Support Developer. In this role, Anna worked closely with customers to address new requirements and real-time issues. Anna gained experience in using different helpdesk solutions and monitoring tools.

Anna then continued at 15below as an ICT Customer Support Officer from 2013 to 2017. Anna worked closely with customers, trained new staff, and identified new customer projects. Anna also conducted customer training sessions, documented outcomes, and followed up on actions.

In 2017, Anna joined 15below Australia as a Senior ICT Customer Support Officer. Anna'sresponsibilities included developing external process documentation, maintaining customer workflow documentation, and documenting support processes and product knowledge.

Simultaneously, in 2017, Anna started their own business called Anna Fran Designs, where they served as the Business Owner.

Most recently, Anna has been working at The Yield Technology Solutions since 2019. Anna started as a Customer Support Lead and later became a Customer Support Manager. The duration of their current role is ongoing.

Anna Rumble completed their education history as follows:

From 2002 to 2009, they attended Woodbridge High School. Anna did not obtain a degree or specialize in any specific field of study during this time.

From 2009 to 2013, they attended the University of Brighton, where they obtained a Bachelor of Science (BSc) degree in Computer Science.

In addition to their formal education, Anna also earned additional certifications. In May 2015, they obtained the ITIL Foundation Certificate in IT Service Management from AXELOS Global Best Practice. In May 2017, they obtained the Foundation Certificate in Business Analysis from BCS, The Chartered Institute for IT.