Homecare Specialist

At The Pinnacle Companies, we're more than just a business; we're a family that thrives on enhancing the lives of others. As a world-class leader in the lifecycle of luxury vacation homes, we excel in architecture, construction, interior design, property management, and vacation rentals. Our culture is our crown jewel - professional yet personal, bold yet humble, and always evolving. We're not just doing business; we're living life together, making meaningful impacts every day. Are you passionate about creating memorable experiences for guests? Do you have a knack for anticipating and exceeding their needs and expectations? If so, we may just have the perfect role for you!

The Role:

The Homecare Specialist is tasked with ensuring the seamless operation and coordination of in-home services tailored to individual client needs. This role requires a compassionate approach, dedication to client well-being, and a commitment to excellence. The Homecare Specialist collaborates with clients and service professionals to ensure that all services are provided with respect, dignity, and adherence to the highest standards of customer service. They must possess strong leadership, communication, and organizational skills to manage the intricacies of service coordination, ensuring client satisfaction and compliance with industry best practices. The ideal candidate will have a robust background in service management or client care, with a proven track record of enhancing client satisfaction.

Key Responsibilities:

• Client Communication and Satisfaction: Serve as a liaison for clients, ensuring their needs and expectations are met throughout their service period. Provide regular updates and manage any changes or challenges that arise, maintaining a focus on delivering exceptional service.

• Service Planning and Coordination: Develop comprehensive service plans, including scope, schedule, and resources required. Oversee the implementation of services according to these plans, ensuring goals are achieved and services remain client-focused.

• Quality Control and Standards Compliance: Ensure that all aspects of service delivery meet the high standards expected in the industry. This includes supervising the selection of service programs and adherence to service regulations and best practices.

• Team Leadership and Support: Lead and support a team of service professionals. Ensure clear communication and collaboration among all parties involved, resolving conflicts, and facilitating teamwork to meet client service objectives.

• Budget Management and Resource Allocation: Monitor and manage service expenses to ensure services remain within budget. This includes negotiating with service providers, managing changes to service plans, and ensuring efficient use of resources.

• Risk Management: Identify potential risks to client satisfaction or service delivery and develop strategies to mitigate these risks. Maintain contingency plans to address unforeseen challenges, ensuring continuity of service.

Qualifications:

• 4+ years of experience in service management or client care, specifically with a focus on personalized service delivery.
• Previous experience in service industries, client relations, or related fields is preferred.
• Exceptional bilingual communication skills, both oral and written, with proficiency in service-related software, Internet, and email.
• Strong interpersonal and customer service skills, with the ability to build and maintain professional relationships.
• Ability to work under pressure, manage multiple clients simultaneously, and adjust schedules as necessary, often within tight deadlines.
• Proven capability to interact effectively with teams, clients, and service providers, fostering positive service experiences.

Why Join Us:

• Be part of a culture that's professional, yet personal; bold, yet humble.
• Work in an environment where your contributions directly enhance the lives of others.
• Join a dynamic, forward-thinking team that values innovation and continuous improvement.
• Embrace the joy and fulfillment of working with a close-knit team that's more family than colleagues.

Apply now to join our family and help us elevate lives through your excellent communication, empathy, friendliness, and local knowledge.

What we offer:

• Compensation starts at $75,000 annually based on experience and skill level.
• 3 weeks of Annual Paid Time Off.
• 16 Paid Volunteer hours annually, aligning with our ethos and serving our community
• Comprehensive Medical and Wellness Benefits including a 100% Employer Paid Health Insurance plan, with options to enroll in Dental, Vision, Short and Long-Term Disability, and Life Insurance plans.
• An annual invitation to participate in our Employee Stock Ownership Program.
• Memorable events and experiences like an annual trip to Mexico, turning team members into lifelong friends.
• Cell Phone and Mileage Reimbursements.

Join An Award-Winning Culture and Business:

This is not just a job, it's a calling. A calling to be part of something bigger than yourself. To be a leader in an ever-evolving landscape. If you are ready to make an impact, to be more than just an employee but a contributor to a legacy, we invite you to apply now and become a part of our story.

Established in 2005, The Pinnacle Companies is the parent company of Pinnacle Mountain Homes, Collective Design, Pinnacle Lodging, and VisitBreck. Our businesses have been recognized locally and nationally including INC Magazine’s list of “Fastest Growing Companies in America,” Builder Magazine’s “America’s Best Builder,” The NAHB’s “Best in American Living,” Mountain Living’s “List of Top Architects and Designers,” Summit Chamber’s “Best Place To Work”​, “Colorado Companies to Watch,” and 50+ Parade of Homes awards.