Jamie Buchanan

Jamie Buchanan is an experienced professional with a diverse work history. In their most recent role as the Senior Manager Customer Success at Therapy Brands, Jamie is responsible for ensuring customer satisfaction and success. Prior to this, Jamie held the position of Professional Services Segment Manager at Therapy Brands, where they managed and coordinated services for various projects. They also served as the Implementation and Professional Services Manager for WebABA and AccuPoint.

Before joining Therapy Brands, Jamie worked at Tevera as a Customer Success Manager. In this role, Jamie maintained relationships with 40 programs across 10 accounts, focused on increasing adoption and ensuring client satisfaction. They also advocated for customer needs and coordinated efforts across departments to implement customer feedback. Jamie successfully retained multiple at-risk renewals and led training initiatives for major feature releases. They were also responsible for developing and executing customized implementation plans.

Prior to Tevera, Jamie worked at Usborne Books at Home as an Executive Leader and Educational Services Representative. They provided leadership and educational support to the organization.

Jamie also has experience working at BI WORLDWIDE as an Operations Specialist, where they focused on operational tasks. They also held the position of Student Manager and Evening Coordinator at Bethel University, managing and coordinating activities. Additionally, Jamie served as the Program Director at YouthWorks, taking on a leadership role in program management.

Jamie Buchanan attended Bethel University from 2002 to 2006, where they earned a Bachelor of Arts degree. The field of study for their degree is unknown.