Kelly McNamee

Kelly McNamee has a strong background in customer education, customer success, and program management. Kelly has experience working in various companies such as Therapy Brands, Sendoso, PCLaw | Time Matters, SignalPath, IBM, LexisNexis, and Waterton.

At Therapy Brands, they currently hold the position of Senior Director of Customer Education, starting in 2023.

Previous to that, at Sendoso, from November 2021 to January 2023, they served as the Senior Manager of Customer Education. In this role, they led the strategy and development of a new customer education program that successfully increased OnDemand course completions by over 100% and improved product adoption by an average of 70%.

Before Sendoso, at PCLaw | Time Matters, they held the position of VP of Customer Success from August 2019 to September 2021. Kelly created and scaled a customer training and success program that deployed an online learning platform for 10K+ law firms and attracted over 7,000 online university and content portal users. Kelly also revitalized the customer webinar program, leading to a 500% increase in monthly attendance.

Prior to PCLaw | Time Matters, they worked at SignalPath as a Learning Experience Manager from July 2018 to August 2019. In this role, they overhauled the training program for employees and customers, achieving key business objectives such as healthcare compliance and customer success.

At IBM, they served as the Global Sales Enablement Manager, GTS CVP Program from January 2018 to June 2018.

Before IBM, at LexisNexis, they held multiple roles including Senior Program Manager in Customer Marketing, Senior Program Manager in Professional Services, Program Manager in Instructional Design, and Senior Customer Technical Trainer. In these roles, they executed strategic communication plans, improved content creation processes, introduced new training methodologies, and provided training and support to software users.

Prior to their work at LexisNexis, they held the position of Regional Trainer at Waterton from 2008 to 2010.

Kelly McNamee has a Bachelor of Arts (BA) degree in Communications from Benedictine University. In addition to their degree, Kelly has obtained several certifications in various fields. Kelly holds an ABM Certification in Foundations from Demandbase and completed the Foundations in Customer Education program at Skilljar. Kelly also earned a Skilljar Certified Professional - Basic certification in 2019. Furthermore, they obtained a Six Sigma Green Belt (CSSGB) certification from Lean Six Sigma in 2017. In the same year, they became a DDI Certified Facilitator through DDI | Development Dimensions International. Additionally, Kelly achieved the Pragmatic Marketing Certified - Level VI (PMC-VI) credential from Pragmatic Marketing in 2016.