Tony Wilkinson

Tony Wilkinson has a diverse work experience spanning over multiple companies and industries. Tony began their career at Optio Software in 1996, holding positions as a Customer Solutions Specialist and Project Manager. During their time there, they developed and maintained best practice solutions for the support and services group, and also communicated with customers through webinars and newsletters.

In 2007, Tony transitioned to Jacada, where they worked as a Project Manager for call center re-engineering projects. These projects focused on developing modern web-based user interfaces for legacy CRM systems, and they managed projects in the insurance, utilities, and media sectors.

After two years at Jacada, Tony joined Bottomline Technologies in 2009. Tony served in multiple roles, including Project Manager, Customer Advocate, and Solution Engineer. In this capacity, they successfully managed various projects, such as new application implementations, updates, training, and sustaining services work. Tony improved project estimation, planning, and communication documentation, as well as installation processes. Tony also increased services production through resource cross-functional training and improved resource allocations. Notable projects included successful implementations at renowned facilities like the University of Pittsburgh Medical Center, ProMedica Health System, and Vanderbilt University Medical Center.

Furthermore, Tony joined Greenway Health in 2020, working as an Associate Customer Care Technician. During their tenure, they provided customer care and technical support.

Finally, Tony's most recent employment is with Therapy Brands, where they currently serve as a Customer Care Specialist.

Tony Wilkinson has a background in Business Administration and Management, General, which they studied at Saint Louis Community College. In addition to their degree, they have obtained several certifications. These include "Characteristics of a Great Scrum Master" from LinkedIn in November 2019, "Agile Project Management" and "Managing Healthcare Projects" from Lynda.com in November 2016. Tony also holds a Certificate in Programming from Akers Learning Center, although the specific month and year of obtaining this certification are unknown.