Kelsey B.

Kelsey B. has a strong background in operations management and customer care. They currently hold the position of Director of Operations at Thomas James Homes, where they have been working since November 2023. Prior to this role, they held the position of Operations Manager at the same company from July 2021 to November 2023. They also have experience as a Customer Care Manager at Thomas James Homes from March 2021 to June 2021.

Before joining Thomas James Homes, Kelsey B. worked at The Howard Hughes Corporation from 2017 to 2021. During their time at the company, they held various roles including Design and Construction Management, Manager of Warranty Services, and Assistant Residential Service Manager. They were responsible for managing projects, overseeing warranty programs, and coordinating repairs.

In 2016, Kelsey B. worked at Waiea AOUO as an Assistant Operations Manager. They were in charge of managing a luxury condominium and handled tasks such as creating policies, training staff, and budgeting for operating amenities.

Prior to that, Kelsey B. worked at University Village LP from 2013 to 2016. They held positions as a Leasing Coordinator & Office Manager, Assistant Operations Manager, and Assistant to Vice President & General Manager. Their responsibilities included coordinating leasing, facilities management, and building document management.

Overall, Kelsey B. has a diverse range of experiences in operations management, customer care, and project coordination.

Kelsey B. obtained a Bachelor's Degree in Psychology from Washington State University from 2009 to 2013. Additionally, they have a certification in Sustainability Facility Professional (SFP) from IFMA, obtained in 2016.