Laura Gladstone

Manager, Customer Support & Commercial Operations at Thrive Health

Laura Gladstone has a diverse work experience spanning multiple industries. Laura is currently working as a Technical Advisor at Health Canada | Santé Canada since May 2023. Prior to this, they held a role as Manager, Customer Support & Commercial Operations at Thrive Health from January 2021 onwards. Laura also worked in Sales Operations at Thrive Health from September 2020 to January 2021.

Before joining Thrive Health, Laura worked at EI Experience as Sales & Marketing Manager from an unknown start date to June 2020. In this role, they handled various tasks such as servicing and maintaining client relationships, creating marketing collateral, and improving website design and visibility.

Prior to their position at EI Experience, Laura held the role of Client Services & Operations Manager at the same company from April 2017 to January 2020. Their responsibilities included planning and executing leadership development programs, designing workshops, and implementing a cloud-based system for improved efficiency.

Laura's earlier work experience includes roles at Grouse Mountain, where they worked as an Administrative Supervisor from October 2016 to July 2017, and as an Operations Supervisor from November 2007 to October 2016. Laura handled tasks such as recruiting and training employees, administering contracts and performance reviews, and overseeing cash reconciliations.

Furthermore, Laura worked at Keats Camps as a Program Supervisor from June 2008 to September 2010. Their responsibilities included overseeing daily operations, designing camp activities, and managing schedules for campers and counsellors.

Laura's first job was as a Floor Supervisor at Shoppers Drug Mart from June 2006 to November 2007. Their duties included cash reconciliation, providing customer service, and supervising employees during opening and closing procedures.

Laura Gladstone's education history includes a Bachelor of Business Administration degree in Human Resource Management & Marketing from Capilano University, which they completed in 2020. Prior to that, they obtained an Associate of Arts Degree from Capilano University in 2011. Additionally, they have obtained a certification in Product Management First Steps from LinkedIn in October 2022.

Links

Timeline

  • Manager, Customer Support & Commercial Operations

    January, 2021 - present

  • Sales Operations

    September, 2020

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