Shannon Scanlon

Shannon Scanlon is a seasoned professional with extensive experience in operations training, development, and quality. Currently serving as the Director of Operations Training, Development, and Quality at Thrivent, Shannon has successfully transformed Contact Center Training Programs using innovative methods including a flipped classroom approach. Prior roles include Director of Client Services at Dashe & Thomson, where Shannon led service delivery for custom eLearning solutions, and Lead Learning Strategy and Solutions Architect for the RightSkill Program at Capella Education Company, where strategic initiatives connected underemployed individuals with job opportunities. Additionally, Shannon has a strong consulting background providing expertise in workplace learning, curriculum design, and change management. Previous experience also encompasses leadership roles at Ameriprise Financial Services, Magellan Midstream Partners, and Williams Energy. Shannon holds a Master of Arts in English and a Bachelor of Arts in English from the University of Wisconsin-Eau Claire.