Louise Lucchesi

Louise Lucchesi is an experienced professional currently serving as an Incident Manager at Thunes since October 2025. Prior to this role, Louise worked at TransPerfect as a Client Escalation Report Expert from July 2022 to October 2025, where responsibilities included identifying non-compliance issues and collaborating across departments to enhance ISO compliance. Louise has a strong background in customer escalation management from a tenure at Webhelp, where roles included Escalation Manager and Escalation Specialist for the Google Partner Program. Previous experience also encompasses a position as a Learning and Development Consultant at The Pivot Institute, facilitating training for Rio Tinto employees, and an Organisational Capability Administrator role at the City of Stirling. Louise holds a Bachelor of Arts in Psychology from The University of Western Australia, obtained in 2016.