Jessica Austin Barker

Chief Digital & Client Experience Officer at TIAA

Jessica Austin Barker is currently the Chief Digital & Client Experience Officer at TIAA. Jessica has previously worked at Intuit for thirteen years in various positions. Jessica Barker has been with TIAA for less than a year, but they have already made great strides in improving the company's digital and client experience. Prior to their current position, Jessica Barker was the VP Customer Success & Retention Strategy at Intuit. In this role, they led a team responsible for the growth strategy and world-class customer experiences for the award-winning TurboTax and Mint products. Jessica Barker has also held the position of Group Product Manager for TurboTax and Quicken at Intuit. In these roles, they were responsible for product management and development for TurboTax and Quicken. Jessica Barker began their career at Intuit as a Business Consultant in 1997 and has been with the company ever since. Jessica is a highly experienced and successful businesswoman who has made a great impact on the digital and client experience at TIAA.

Jessica Austin Barker pursued a Bachelor of Business Administration (BBA) with a focus in marketing and marketing management at The University of Texas at Austin.

and Doug Chittenden - Vice Chairman of Institutional Client Relationships reports to Jessica Austin Barker. Jessica Austin Barker reports to Thasunda Brown Duckett, President & CEO. Some of their coworkers include David Nason - COO, Kourtney Gibson - Chief Institutional Client Officer, and Sean Woodroffe - Senior EVP, Chief Human Resources Officer.

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Timeline

  • Chief Digital & Client Experience Officer

    June, 2022 - present

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