Kelly Greenfield

Kelly Greenfield is a highly experienced Service Management Analyst with a strong background in IT asset management and customer service. Currently employed at Tialis Essential IT since April 2022, Kelly previously held the same title at IDE Group for over 14 years and served as a Bookkeeper at My Books Online Limited. Throughout Kelly's career, responsibilities included maintaining accurate records for IT hardware assets, managing asset lifecycles, enhancing customer experience, overseeing contract processes, and leading high-performing teams. Kelly's educational achievements include multiple AAT certifications, an NVQ from Hawk Training, and an ITIL Foundation qualification, complementing extensive experience in logistics and service management.