Jose Escalante

Jose Escalante is an experienced professional in process development and quality assurance, currently serving as Process Development Chief at Tigo El Salvador since January 2011. In this role, Jose leads digital transformation initiatives utilizing BPMS and RPA technologies to enhance efficiency and quality while applying best practices such as ITIL and Lean Six Sigma. Previously, Jose held positions including Performance Assurance Chief and Corporate Technical Quality Chief, focusing on process automation and quality assurance in corporate services. Jose's career began at Claro as a B2B Project Engineer, followed by work at Navega.com as a VIP Client Engineer. Educational credentials include a Master of Business Administration and a Finance Specialization from ISEADE - FEPADE, along with a degree in Computer Science from Universidad Don Bosco.