Felipe Fernandes

Felipe Fernandes is an experienced professional in vendor operations and customer experience management, currently serving as a Vendor Operations Manager at TikTok. Previous roles include Customer Service Group Manager at Amazon and Customer Experience Manager at Carrefour Brasil. Additional experience encompasses positions at Johnson & Johnson as a Contact Center Vendor Manager and Customer Care Manager, as well as various customer experience roles at Vivo (Telefônica Brasil), including Customer Experience Coordinator and Senior Customer Service Supervisor. Felipe Fernandes holds an MBA in Business Management from Centro Universitário de Belo Horizonte and completed Executive Education in Digital Marketing at FGV - Fundação Getulio Vargas.