Neil Michael

Neil Michael has a diverse work experience in various customer-focused roles. Neil started their career in 2013 as a Customer Service Supervisor at GoGet Carshare, where they supervised a team of 15 agents and ensured adherence to SLAs and targets. In 2017, they transitioned to the role of Customer Experience Manager at GoGet Carshare, focusing on managing the customer lifecycle, building loyalty programs, and advocating for customer-centric improvements.

In 2018, Neil joined Genesis Motors Australia as a Customer Experience Manager, responsible for implementing the global vision for customer experience into the local market strategy. Neil collaborated with various departments and stakeholders to ensure a successful customer journey, from brand introduction to ownership experience. The role later expanded to include overseeing the build and opening of retail sites nationwide.

Currently, Neil works at Till Payments as a Customer Implementation Lead, a position they have held since February 2022. Neil is responsible for managing customer implementation projects and ensuring successful integration of Till Payments' solutions. Starting in May 2023, Neil will transition to the role of Customer Implementation Manager.

Neil Michael attended St Cuthberts High School from 1999 to 2005. No specific degree or field of study is mentioned.