Lead BMC Helix Service Desk Professional (public Trust Required)

Lead BMC Helix Service Desk Professional (Full-Time)

Location: Washington, DC

Clearance: Public Trust

Certifications: ITIL 4 Managing Professional; BMC Certified Professional

At TIME Systems, we do things a bit differently. We are on a mission to deliver innovative, value-driven Technology, Innovation, Management, and Engineering solutions and services by empowering people, focusing on leadership, and achieving results. We care deeply about collaboration, feedback, and iteration. Trust and respect are deeply rooted in our company culture. Our vision is to dominate in each core area, provide excellent employee benefits, and make a difference through active involvement in local charities.

We are an award-winning company and maintain several industry-leading certifications, such as CMMI Level 3 for Services and Development, and ISO 9001:2015. We have been consistently featured on Inc. Magazine’s “Inc. 5000 List,” a dynamic ranking of the most impressive and cutting-edge companies in America. TIME Systems is also on Syracuse University’s Institute for Veterans and Military Families (IVMF) “Vet 100 List,” which ranks the fastest growing veteran-owned business.

We see you. You’re looking for something more, something significant. You want to be inspired.

You’re a detail-oriented and energetic individual who is competent and innovative in your field. You’re tenacious and ready to work in a fast-paced, high-growth work environment. You’re self-motivated and a quick learner. You want to work for a company that is doing big things, feels like a tight-knit community, and provides incentives to consistently pursue excellence.

The Objective:

In this role, you will expertly administer, maintain, and develop BMC Helix IT Service Management Software, optimizing IT service operations and enhancing overall efficiency.

The Requirements

• At least four (4) years of experience administering, maintaining, and developing BMC Helix IT Service Management Software.• Plan, direct or coordinate activities for information systems, systems analysis, and computer programming.• Favorable Public Trust background investigation.

Additional Requirements

• Occasional lifting of up to 25 pounds.• Other Duties as Assigned, may change at any time.

Who May Apply

• TIME Systems complies with U.S. employment verification and anti-discrimination laws. An applicant hired by TIME Systems must be able to establish authorization to work in the United States. Applicants for employment in the U.S. must possess work authorization.

TIME Systems, LLC is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.