Kevin L.

Kevin L. serves as the Vice President of Government Solutions at TLCx, specializing in transformative, human-centered solutions for the public sector. With over 25 years of experience in the contact center and business process outsourcing (BPO) industry, Kevin has a proven track record of enhancing client engagement and operational efficiency across various sectors, including banking, financial services, and insurance. Previous roles include Senior Vice President of Business Development at Continuum Global Solutions and Principal at Lilac Consulting LLC, where Kevin focused on optimizing business operations for BPOs. Kevin has held leadership positions at TTEC and S&P Data Digital, achieving significant growth and improving customer satisfaction through innovative strategies and technology integration. Kevin's educational background includes a degree from Indiana University of Pennsylvania.