Guillaume R.

Guillaume R. is an experienced professional in customer experience and success management with a track record of leadership roles across various organizations. Currently serving as Head of Customer Experience at Tomorro since March 2024, Guillaume R. previously held the position of Head of Customer Success at Trustpair, where the focus was on preventing B2B payment fraud. Prior to that, in a significant role at Sendinblue, Guillaume R. expanded the global customer department from 3 to 120 FTEs across multiple countries, managing diverse sub-departments including Customer Care and Customer Success. Previous experience includes roles at Bisnode as a CRM Pre-sales Consultant and Manager of e-CRM & Campaign, and as a Project Manager and Digital Marketing Assistant at IBM. Guillaume R. holds degrees from SKEMA Business School and the University of Turku, with a background in international marketing and commercial techniques.