Sanjoy Kumar Mondal

Sanjoy Kumar Mondal is an experienced professional in customer care and management with a diverse background across various industries. Currently serving as the Customer Care Manager at Toolsvilla.com since January 2024, Sanjoy oversees all aspects of customer support. Previously, as a Customer Success Manager at Spardha School Of Music, Sanjoy drove customer engagement and revenue through enrollment extensions. Experience as a Customer Care Executive at Reliance Jio involved resolving complex customer issues, including billing and device-related inquiries. Prior roles included Senior Associate Business Support at Ensim India, where responsibilities encompassed facilities management and vendor coordination, and a Housekeeping Supervisor at Mövenpick Hotels & Resorts, managing inventory and vendor relationships. Sanjoy began a career in hospitality with positions as a Room Attendant at Aloft Whitefield Bengaluru and as an Associate at Vivant By Taj. Educational qualifications include a Diploma in Hotel Management from NSHM School Of Hotel Management.