Giovanna Souza

Giovanna Souza's work experience includes being a Customer Success Manager at TOPdesk since February 2022. Previously, they worked at STB Student Travel Bureau, where they held various roles such as Gerente de Vendas, Gerente de Atendimento, Coordenadora de Vendas, and Supervisora de Vendas Online. In these roles, they were responsible for maintaining relationships with stores and franchisees, supporting sales negotiations, analyzing metrics and indicators, managing helpdesk teams, and contributing to the development of improvements in the company's sales and customer management processes. Prior to that, Giovanna worked as a Consultora de vendas Televendas e Online and started their career as an Estagiária.

Giovanna Souza completed their education history as follows:

From 2020 to 2022, they attended ESPM Escola Superior de Propaganda e Marketing to earn a Master's degree in Customer Experience, focusing on the field of study known as "Gestão da Experiência do Consumidor."

Earlier, from 2005 to 2008, they pursued a Bachelor's degree in Tourism at Universidade Metodista de São Paulo. The field of study for this degree is not specified.

In terms of additional certifications, Giovanna obtained the Professional Scrum Master™ I (PSM I) certification from Scrum.org in October 2021. Giovanna also completed a course titled "Como Dar Feedback aos Colaboradores" offered by LinkedIn in August 2021.