Ryan Harker

Ryan Harker has a diverse work experience. Ryan joined TOPdesk in 2022 as a Customer Success Manager. Prior to that, they worked at Everyday Loans from 2021 to 2022, where they held the position of Branch Manager. In 2021, they were employed by Caspian Insurance as a Customer Care Manager. During their tenure, they successfully streamlined the post-sale customer journey, resulting in a 96% increase in Trusts completion rates and a 300% increase in the number of clients who requested trust documentation. Ryan also implemented script changes that generated a 400% increase in customer referrals. From 2016 to 2021, they worked at TopQuote, taking on the roles of Head of Operations and Customer Service Team Manager. In this position, they were responsible for the overall performance of the company operations and saved the company over £200,000 per annum by transitioning from face-to-face couriers to electronic signatures. Ryan'sproject management skills enabled a 66% increase in new policies sold through the delivery of a CRM, telephony, and website.

Ryan Harker pursued their education with a Bachelor's Degree in Law from the University of Central Lancashire, where they studied from 2012 to 2015. Later, from 2015 to 2016, they attended Liverpool John Moores University, acquiring a Master of Arts - MA in International Criminal Justice.