Sophia Ebere-Shepherd

Sophia Ebere-Shepherd has extensive experience in customer success and support, currently serving as the Lead Customer Success Specialist at TopSet since May 2023. Previously, Sophia held the role of Customer Service Administrator at Chatdesk, where responsibilities included performing quality tests and designing solutions for issues. At Pretsl, Sophia worked as a Client Support Specialist, focusing on menu and process optimization for restaurants. Sophia's career also includes a position as a Frontend Developer at HNG Internship, where skills in React were developed, and significant roles at Afrimash, achieving improvements in customer satisfaction and implementing effective systems for sales funnel management. Sophia holds a Bachelor of Science in Computer Science from Obafemi Awolowo University, obtained in 2017.