Byron Long (He/Him)

Byron Long has worked in a variety of roles since 2011. In 2011, they worked as a Branding Consultant & Event Manager at Branded Saloon ~ Bar, Grill, & Entertainment Venue. In 2012, they worked as a Client Services Representative at Focus Pointe Global and as a Wardrobe Specialist/Sales Associate at Nordstrom. In 2013, they worked as an International Lifestyle & Financial Account Benefits Manager at Ten Group. In 2014, they worked as an eCommerce Customer Service Department Manager at Arthur Beren Shoes. In 2015, they worked as a Borrower Relations/Customer Success/Brand Advocacy at Lending Club. In 2016, they worked as a Global Operations, Professional Services and Customer Education at Synopsys Inc. In 2018, they worked as a Senior Customer Success (Tier 2) and a Customer Success (Tier 1) at Checkr, Inc. In 2021, they worked as a Customer Success Lead at Flockjay. Currently, they are working as a Customer Success Manager at Torch.

Byron Long obtained a BS Corporate Communication from The University of Texas at Austin between 2001 and 2005, and a Bachelor of Science in Corporate Communication/Business from Texas McCombs School of Business between 2002 and 2004. In addition, they have obtained a variety of certifications from institutions such as Sales Assembly, LinkedIn, SuccessHACKER, Checkr, Inc., and Drift. These certifications include CS Cert 5.11.22, AM (quota carrying) cert 3.16.22, Rising AE Certification 3.9.22, Using Customer Surveys to Improve Service, Bill George on Self-Awareness, Authenticity, and Leadership, Building Trust, Giving Your Elevator Pitch, Succeeding in a New Role By Managing Up, Unconscious Bias, Managing Diversity, Inclusive Leadership, Certified Customer Success Manager (CCSM) Level 1, Fair Assessment Course, Writing Customer Service Emails, Professional Background Screening Association - FCRA Basic Certification Program, and Conversational Marketing Certified.