Slava Gorovoy

Slava Gorovoy is an accomplished professional in service operations management with a focus on customer-centric strategies across various industries. Currently serving as the Senior Aftermarket & Service Operations Manager for the Toro Company since February 2020, Slava has successfully designed and implemented business strategies tailored to customer needs. Previously, as the Head of Service Operations for Techtronic Industries and Bosch Power Tools & Accessories, significant contributions included championing the voice of the customer initiative and launching Australia's first Bosch service hub. Slava's extensive experience encompasses roles in field service management with Atlas Copco and service management with the Israel Defense Forces. Educationally, Slava holds advanced qualifications in coaching, organizational leadership, and business administration, complemented by a background in mechanical engineering.