Hesham Alwafi

Hesham Alwafi is an experienced customer service professional currently serving as a Customer Support Manager at Total Care Saudi since April 2022. Prior to this role, Hesham held various positions at Mednet Saudi Arabia LLC, including Head of Customer Service, where responsibilities included job assignment and coaching team members, as well as serving as Senior Officer and Team Leader in customer service operations. Earlier career experiences include senior customer service roles at SABB and Banque Saudi Fransi, focusing on retail banking and customer account management. Hesham holds a Bachelor of Engineering in Construction from the College of Technology, Jeddah, and a Diploma in Business/Corporate Communications from The University of British Columbia.