Michael McMillan

Michael McMillan has extensive experience in various leadership roles in the technology and communications industries. Michael started their career as Manager of Network Operations at the Super Conducting Super Collider, where they supervised information technology operations and assisted in the development of a 24/7 Customer Service Center. After that, they worked as an Operations Manager at HighTechCampus.com, managing a 24/7 e-learning Customer Service Center and providing technical support for customer firewalls and servers. Michael then joined Allied Riser Communications as an Executive Director of Network Services, where they directed a Network Operations Center and provided tier II and tier III resolution support. Michael later moved to Masergy Communications as the Director of Customer Operations, managing maintenance and customer service support for a $26M Multi-Protocol Label Switching (MPLS) network. Michael also served as Director of Customer Care, Strategic Accounts at Celerity, Inc., a leader in precision instruments and gas delivery solutions. Following that, they worked at ShockWatch as Vice President of Engineering and Customer Service, overseeing technical services, customer service, and product engineering. Currently, Michael is working at TotalTrax, Inc. as the Vice President of Customer Satisfaction & Sales Support, responsible for ensuring customer satisfaction and providing sales support. Throughout their career, Michael has demonstrated their ability to manage teams, provide excellent customer service, and drive organizational success.

Michael McMillan attended Texas State Technical College from 1986 to 1989, where they earned an Associates of Applied Science degree in Computer Technology. From 1989 to 1990, they studied at Tarleton State University, focusing on Business.