Benjamin Bailey

Client Relationship Manager at TouchNet, A Global Payments Company

Benjamin Bailey has a diverse work experience spanning multiple industries and roles. Benjamin began their career in the US Army as a Soldier from 1992 to 1998. After that, they worked as an Administrative Assistant at Archer Alexander Securities from February 2001 to November 2001. Following this, they joined H&R Block as a Resource Advisor from December 2001 to April 2002.

In 2002, Benjamin started working at Multiservice, where they held various positions. Initially, they served as a System Coordinator from March 2002 to December 2002, acting as the main contact for the Total GA Website. In the role, they were responsible for customer service, system testing, and point of sale machines.

From December 2002 to February 2005, Benjamin was involved in project management at Marquee Artisan Wines - Multiservice. Benjamin supervised daily tasks and long-term projects, traveled to Australia for product selection, and organized business-related projects on a national level.

Benjamin returned to Multiservice in 2005 as a Project Coordinator, overseeing daily tasks and large-term projects. Benjamin also designed user screens and wrote documents for business requirements and system changes.

Starting in October 2006, Benjamin worked as a Program Management at Multiservice, focusing on designing user screens, writing documents, and performing system testing for various projects.

In 2009, Benjamin transitioned to the role of Client Relationship Manager at Multi Service. Here, they acted as a coordinator for customer service representatives, interacted directly with clients to solve high-level issues, and performed client relations duties for project implementation.

From 2012 to 2014, Benjamin served as a Customer Service Coordinator at Multi Service, where they provided assistance and coordination in customer service.

During their time at TouchNet Information Systems, Inc. from 2012 to the present, Benjamin held two roles. As a Software Support Analyst from March 2012 to March 2014, they provided solutions to software and hardware issues, researched software bugs and customer questions, and conducted customer training. Benjamin then transitioned to become a Client Relationship Manager in March 2014. In this role, they formed and maintained relationships with universities and colleges nationally, ensured full utilization of purchased payment solution products, and ensured satisfactory customer business office practices.

Benjamin Bailey holds a Bachelor of Science (BS) degree in Business Management from Park University. The exact duration of their education or the years of enrollment are not mentioned.

Links

Timeline

  • Client Relationship Manager

    March, 2014 - present

  • Software Support Analyst

    March, 2012

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