Henrique Guidi

Henrique Guidi has a diverse work experience spanning various industries and roles. Henrique most recently worked at TourRadar as the Head of Customer Service - Americas, where they were responsible for hiring, workforce management planning, and team hiring. Prior to that, they served as a Customer Support Manager at ApplyBoard, where they managed a team of 6 members and implemented a new KPI system. Henrique also worked as a Customer Support Team Lead at ApplyBoard, where they led a team of 6 members and developed a new performance evaluation system.

Before ApplyBoard, Henrique worked at Intuit as a Customer Service Operation Team Lead, where they developed and implemented new procedures, analyzed queue lines, and provided support and coaching to direct and indirect reports.

Earlier in their career, Henrique gained experience in customer service roles at Booking.com. Henrique first served as a Customer Service Specialist, supporting guests and partners in complex cases and providing coaching and training for new hires. Henrique then advanced to become a CS Customer Service Team Lead, leading and coaching a team of 17 agents with 5 different support languages, analyzing key metrics, and providing 1:1 coaching and growth opportunities for team members.

Henrique also has experience in the hospitality and education sectors. Henrique worked as a Coordinator of a Distance Hospitality Course at Politecnica do Brasil, where they developed the program, managed instructors' schedules, and coordinated the program for approximately 400 students. Henrique also worked as a Professor Tutor at Instituto Federal de Educação, Ciência e Tecnologia do Rio Grande do Norte, creating and maintaining tests and learning materials for a course and supporting students through discussion forums.

Additionally, Henrique has previous experience as a Recepcionista at Hotel Pestana Natal and as a Professor at Pestana Hotels & Resorts.

Henrique Guidi has a strong educational background in event management and tourism. In 2007, they began their studies at Universidade Potiguar, where they pursued a Bachelor's degree in Tourism, specializing in Tourism and Hotel Management. This program lasted until 2010, providing him with a comprehensive understanding of the industry.

In 2012, Henrique continued their education at the same institution and completed a Postgraduate program in Event Management, further expanding their knowledge and skills in this field. This program lasted for one year, giving him a focused understanding of event planning, organization, and execution.

In addition to their formal education, Henrique has also obtained certifications to enhance their professional development. In January 2021, they completed the "Key Mental Shifts for Servant Leadership" certification from LinkedIn, demonstrating their commitment to effective leadership in the workplace. Henrique also completed the "The Six Morning Habits of High Performers" certification from LinkedIn during the same month, showing their dedication to personal growth and maximizing productivity.

Overall, Henrique Guidi has a well-rounded educational background in event management and tourism, further supplemented by certifications that highlight their commitment to ongoing learning and professional development.