Shaun Sitterley

Shaun Sitterley is an experienced Business Analyst currently employed at Towne Mortgage Company since July 2017, where responsibilities include leading requirements discovery sessions, prioritizing tasks, and enhancing IVR system integration to improve customer service efficiency. Prior to this role, Shaun served as an IT Analyst in Application Development at BSI Financial Services, successfully managing a major digital transformation project and identifying improvements in business processes. Earlier experience includes an internship as a Desktop Support Technician at BSI Financial Services, assisting employees with technological issues. Shaun holds a Bachelor's Degree in Computer Software Engineering from Penn State Erie, The Behrend College, awarded in 2015.