David Thorpe

David Thorpe has a wealth of experience in leading and transforming customer service operations. David served as the Director of Customer Service and Store Support at Townhouse from June 2023, and prior to that, they worked as the Director of Customer Service at Sweaty Betty (2022-2023). In their role at Sweaty Betty, they successfully restructured the division, implemented new technology, and introduced performance management processes to improve efficiency and achieve cost savings.

Before Sweaty Betty, David held the position of Head of Customer Service and Banking Operations at Tandem Bank (2019-2022). During their tenure, they led the transformation of various teams, resulting in significant reductions in contact volumes and response times, as well as operational cost savings. Customer satisfaction scores also saw a remarkable increase.

Prior to Tandem Bank, David worked as the Contact Centre Manager at ASOS.com (2017-2019), where they oversaw the expansion of the customer service operation, achieved significant performance gains, and improved efficiency by driving customers to digital channels.

David's experience also includes their role as the Head of Global Customer Service Operations at Lebara (2011-2017), where they oversaw the expansion of the customer service team and achieved impressive results in terms of customer satisfaction and awards recognition.

Before joining Lebara, David served as the Head of Contact Centre at the London Borough of Barking and Dagenham (2007-2010). David successfully turned around a failing contact centre, improving efficiency, response times, and customer satisfaction.

Overall, David Thorpe has demonstrated their ability to lead transformations, drive operational excellence, and improve customer satisfaction across multiple organizations.

David Thorpe attended Downham Market Sixth Form College from 1989 to 1991, where they pursued A Levels in English Language and Literature, General.