As a people-centric digital marketing company, our primary goal is to connect small business owners across the country with their target audiences. We do that by building comprehensive online presences designed to get business owners found online, attract customers and grow their businesses. Start building your online presence with us: https://shorturl.at/pz236 

Our people are passionate about helping business owners succeed, and they know the value of dedication and expertise. That’s why our clients never have to wait in online help queues for support. They work with one digital marketing specialist throughout their campaigns, and they always have their specialist’s direct phone number and email address.

Our people make us who we are, so we invest heavily in developing them professionally and personally. We embrace our strengths and strive to provide unique opportunities to move up and dominate.

So, what do we do, exactly? We build online presences that can be as simple or as complex as needed. Some of our clients might opt for a website only, while others will want search engine optimization or reputation monitoring services—still others will invest in programmatic advertising and other extremely effective marketing products.

As the world enters the age of automation and intelligence, we are hyper-focused on being the most people-centric organization in the digital marketing space. Our team operates with a level of personal service unlike any other, which has been integral to our rapid growth.

Want to be part of the team in Charlotte, Phoenix or in our markets? See our job openings here: https://careers.townsquareinteractive.com/jobs

Advertising

Internet

Marketing

Professional Services

Web Development

Townsquare Interactive

Customer Service
\*\*This position requires you to work in our Charlotte Uptown office\*\*
About Townsquare Interactive:
At Townsquare Interactive, we specialize in empowering small and medium-sized businesses to thrive. Our stellar business management platform enhances customer flow, ensuring ongoing success. From comprehensive business management software to website design, SEO, social posts, and reputation monitoring – we have all your digital needs covered. Our mission is to simplify success for businesses of all sizes.
The Customer Service Opportunity:
As a Customer Service Representative, you will manage a steady volume of incoming calls from our current clients while assisting with their account needs. Your excellent customer service and communication skills will help us create positive experiences for our clients. &nbsp;
Our ideal candidate enjoys engaging in conversation over the phone, is an expert at assessing needs and has strong interdepartmental communication skills. Your excellent customer service and communication skills will help us create positive experiences for our clients. &nbsp;If that sounds like you, apply today!
Responsibilities&nbsp;
<ul>
<li>Receive inbound calls from existing clients&nbsp;&nbsp;</li>
<li>Engage clients in friendly and professional conversation to identify specific needs&nbsp;</li>
<li>Transfer calls to appropriate resources&nbsp;&nbsp;</li>
<li>Act as the liaison between the client &amp; account manager&nbsp;&nbsp;</li>
<li>Build strong relationships with clients&nbsp;</li>
</ul>
Qualifications&nbsp;
<ul>
<li>Bachelor’s Degree</li>
<li>Strong communication, both written and verbal&nbsp;</li>
<li>Active listening skills&nbsp;</li>
<li>Exceptional interpersonal and rapport building skills&nbsp;</li>
<li>Problem solving skills&nbsp;</li>
<li>Ability to effectively multi-task</li>
</ul>
Benefits&nbsp;
<ul>
<li>3 weeks of PTO (+ 9 paid holidays)&nbsp;</li>
<li>Medical, Dental, and Vision Insurance&nbsp;</li>
<li>401(k) Retirement Plan&nbsp;</li>
<li>Casual, high-energy work environment&nbsp;</li>
<li>Opportunity for upward mobility&nbsp;</li>
<li>Company provided laptop&nbsp;</li>
<li>Competitive salary + bonus program&nbsp;</li>
</ul>
About Townsquare Interactive:
At Townsquare Interactive, we specialize in empowering small and medium-sized businesses to thrive. Our stellar business management platform enhances customer flow, ensuring ongoing success. From comprehensive business management software to website design, SEO, social posts, and reputation monitoring – we've got all your digital needs covered. Our mission is to simplify success for businesses of all sizes.
TOWNSQUARE MEDIA BROADCASTING, LLC MAINTAINS A DRUG-FREE WORKPLACE AND IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. APPLICANTS MUST BE ELIGIBLE TO WORK IN THE U.S.&nbsp;
Townsquare Media provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Townsquare Media complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Townsquare Media expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Townsquare Media’s employees to perform their job duties may result in discipline up to and including discharge.&nbsp;
#LI-SD2

Customer Service

Job description

Org chart

Manager

Peers

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