Encarna Moreno

Encarna Moreno has a diverse work history, starting from their most recent position. Encarna worked at Trace One as a Customer Support Team Manager, where they managed an international team and ensured customer satisfaction through monitoring and analysis. Prior to that, they were a Product Support N2 at Trace One, responsible for resolving complex technical problems and providing in-depth technical research. Encarna also worked as a Service Desk support, managing cases and improving customer experience at Trace One.

Before joining Trace One, Encarna worked as a Help Desk Technician at Gide Loyrette Nouel, providing bilingual technical support to customers. Encarna also worked at Air France as a Customer Advisor, and at Michael Page as a Service Desk Analyst, providing technical support and incident resolution.

Encarna's earlier work experience includes roles such as IT Service Support at Circe Consultants, SL, where they conducted software development and quality assurance. Encarna also worked as a Product Executive at Travelprice, handling booking and ticketing tasks.

Encarna's first professional experience was as a High School Spanish Teacher at Lycée François Villon in Paris.

Overall, Encarna Moreno has a strong background in customer support, technical research, and incident resolution, with experience in various industries such as software, travel, and education.

Encarna Moreno obtained their Bachelor's degree in Filología Francesa from the Universidad Complutense de Madrid, which they attended from 1993 to 1998. Prior to that, they completed their secondary education at Colegio Nôtre Dame de la Sagesse from 1980 to 1993, where they obtained a Bachiller superior degree. In addition to their formal education, Encarna Moreno also holds a certification in CybSafe, which they obtained from the institution CybSafe in October 2017.