Briana Dominguez

Briana Dominguez has had a diverse range of work experiences, showcasing their leadership and customer success skills. Briana'smost recent role was as the Vice President of Customer Success at Trace, starting in January 2023. Prior to that, they joined Chief in August 2022 as a Member. Chief is a private network aimed at empowering women in executive positions.

Before their time at Chief, Briana held multiple roles at Ease, a customer success platform. Briana started as the Senior Director of Customer Success in July 2020 and later became the Vice President of Customer Success in May 2021, holding this position until July 2022.

Briana also worked at Zenefits, where they held various senior-level positions within the Customer Experience department. Briana'sroles included Senior Director, Customer and Partner Enablement, Senior Director, Benefits Operations, Senior Director, Broker Services, Director, Broker Services, Director, Benefits Advisors, and Manager, Benefits Advisors. Briana'stenure at Zenefits spanned from February 2015 to July 2020.

Prior to Zenefits, Briana was the Director of Business Operations at MonkeyBrains from May 2014 to February 2015. Briana was responsible for overseeing the company's business operations.

Additionally, Briana gained experience in business development at Gizmo Art Production, Inc. from January 2013 to April 2014. Briana created and deployed a new business unit and was also responsible for marketing, sales, and client development.

Before that, Briana worked at Christie's, starting as the Assistant Manager of Galleries in April 2006 and progressing to various management roles. Briana'sroles included Manager of Gallery Operations, Associate Vice President Logistics Manager, and Vice President, Director of Galleries. Briana had responsibilities such as managing budgets, overseeing large-scale operations, and coordinating logistical aspects.

Overall, Briana Dominguez has a strong background in customer success, leadership, operations, and business development, with experience in both corporate and private network settings.

Briana Dominguez has a diverse education history. Briana pursued Post-Graduate Studies in International Affairs at The New School from 2008 to 2009. Prior to that, they obtained a Bachelor of Arts degree in Ancient Religion from the University of Hawaii, where they studied from 2003 to 2005. Before their time at the University of Hawaii, Briana attended Fort Lewis College from 2001 to 2003, where they focused on History; however, they did not receive a degree from this institution.

In addition to their formal education, Briana Dominguez has also obtained various certifications. In 2015, they received the Accident and Health Agent, Life-Only Agent certification from the California Department of Insurance. This was followed by an Account Manager Certification from NAHU in 2016. In 2017, they obtained several certifications from NAHU, including the Ethics: A Guidebook for Insurance Agents and Other Financial Services Professionals, HIPAA Compliance Certification, and Consumer Driven Healthcare Certification. In 2019, Briana earned the Zenefits Certified Professional - Essentials certification from Zenefits. Briana further enhanced their professional credentials by acquiring the Property & Casualty certification from the Arizona Department of Insurance in 2018. Most recently, they have achieved various levels of certification in Customer Success Management from Pulse Academy by Gainsight, including the Customer Success Manager Certified Professional (2021), Customer Success Manager Certified Professional Level II (2022), and Customer Success Leader - Certified Professional Level III (2022). Briana Dominguez continues to actively pursue professional development and expand their skill set.