Courtney Blocker

Courtney Blocker is a seasoned professional with extensive experience in customer support and operations management across various industries. Currently serving as the Director of Support at Trackforce since November 2024, Courtney oversees the customer support division, focusing on strategies to enhance customer satisfaction and lead a team of support professionals. Previous roles include Director of Customer Support for Eptura, where Courtney led support teams in the Americas and Asia-Pacific, and Director of Customer Support at Wawanesa Insurance, where significant improvements in project delivery and productivity were achieved. Courtney's career also includes leadership roles that resulted in improved operational efficiency and client satisfaction at companies such as RAPID RTC, Market Force Information, and Cabela's, among others. With a background in network engineering from Midwestern School of Business and Technology, Courtney combines technical expertise with effective team leadership and customer service strategies.