Hugo Ramirez

Hugo Ramirez is a seasoned professional with extensive experience in customer success, relationship management, and operational leadership. Currently serving as the VP of Customer Success at Trackforce Valiant since December 2018, Hugo has progressively advanced through various roles, including Customer Success Manager and Director of Customer Success, where responsibilities include advocating for enterprise clients, managing relationships, and driving strategic alignment. Prior to Trackforce Valiant, Hugo operated as a Relationship Manager at JP Morgan Chase Bank N.A., achieving significant client base growth and enhancing service delivery through operational initiatives. Additional roles include management positions at Nick Rail Music and Cox Communications, as well as teaching and coordinating music programs at various high schools. Hugo's educational background includes studies at Coleman College.