Rich Lopez, CSM

Rich Lopez has over 15 years of experience in various roles related to customer success, sales engineering, and sales management. Rich is currently the Director of Customer Success at TransAct Technologies, where they are responsible for ensuring customer success and adoption of their Hospitality Solution SaaS offerings. Prior to this, they were the Director of Sales Engineering at Convene, where they established a new team of Sales Engineers and worked closely with the sales and product teams to explain and plan product requests from customers. Rich has also held leadership positions at Bleu, DTiQ, DTT Surveillance, and ARAMARK, where they contributed to technical sales strategy, developed high-performing sales engineering teams, and supported daily IT operations for clients. Rich's experience also includes teaching hospitality technology at Prince George's Community College.

Rich Lopez, CSM graduated from St. John's University between 1987 and 1992 with a focus on Education, Mathematics, and Computer Science. Rich holds a Certified Scrum Master certification from the Scrum Alliance, obtained in July 2015. In addition to their formal education, they have obtained a variety of certifications, including Pre-Sales / Solutions Engineering Certification from Sales Assembly in August 2022, Learning Zoho CRM from LinkedIn in September 2020, Learning Minitab from LinkedIn in August 2020, Operational Excellence Foundations from LinkedIn in August 2020, Six Sigma Foundations from LinkedIn in August 2020, Six Sigma: Green Belt from LinkedIn in August 2020, Statistics Foundations: 2 from LinkedIn in August 2020, Statistics Foundations: 3 from LinkedIn in August 2020, Asana Ambassador from Asana in April 2020, and ServSafe Food Handler from the National Restaurant Association in April 2020. Rich also holds a Certified Silver Installer certification from GeoVision, details of which are not provided.