Scott Hyde

Scott Hyde is an experienced IT professional with a comprehensive background in desktop support and technology management. Currently serving as a Senior Desktop Support Technician at TravelCenters of America, Scott provides advanced support for over 5,000 desktops and laptops. Previous roles include Desktop Support Analyst positions at the University of Tennessee, Knoxville, and TEKsystems, where Scott specialized in troubleshooting and user training on hardware and software issues. Additional experience encompasses IT support at KNOX County Sheriff's Department and C Spire, focusing on application support and network infrastructure. Scott also possesses expertise in user account management from a tenure as a Computer Support Specialist Tier II at Presidio Service Solutions and has foundational experience as an IT Help Desk Technician and Intelligence Analyst in earlier roles.