Emma Guttridge

Customer Relations Manager at TravelNest

Emma Murray has a diverse work experience in the hospitality industry. Emma started their career as a Reception Manager at JJW Hotels & Resorts in 2010 and worked there until 2013. From 2013 to 2014, they served as an Assistant Reception & Revenue Manager at Montpeliers (Edinburgh) Ltd. Emma then joined Rawi Warin Resort & Spa as a Front Office Manager from 2013 to 2014. Emma subsequently worked at The Hotel Collection as a Guest Relations Manager & Duty Manager from 2014 to 2015. Emma then joined Hilton Hotels & Resorts as a Reservations Supervisor & Duty Manager from 2015 to 2016. Emma continued their journey at Hilton Hotels & Resorts as a Front Of House Manager from 2017 to 2017. Emma has been associated with TravelNest since 2017 and has held various roles including Customer Success Executive from 2017 to the present, Customer Experience Advisor from 2018 to the present, Customer Operations from 2020 to the present, Operations Team Lead from 2021 to the present, and currently serves as the Customer Relations Manager.

Emma Murray completed their education in a chronological order as follows:

From 2001 to 2004, they attended Dulwich International College in Phuket, Thailand, where they earned their International General Certificate of Secondary Education (IGCSE) with a focus on various subjects.

Following that, from 2004 to 2006, they studied at Burleigh College in Loughborough, where they obtained their A-level degree in Modern Languages and Theatre Studies.

Lastly, from 2006 to 2010, Emma attended Nottingham Trent University, where they earned their Bachelor's degree in Modern Languages and Linguistics.

Links

Timeline

  • Customer Relations Manager

    January, 2022 - present

  • Operations Team Lead

    July, 2021

  • Customer Operations

    January, 2020

  • Customer Experience Advisor

    August, 2018

  • Customer Success Executive

    August, 2017