Duy le

Duy Le is an experienced professional in operations and customer service, currently serving as the Operation Assistant Manager and Operation Payment Team Leader at Traveloka since September 2016. Responsibilities include managing team performance with a focus on customer satisfaction, building standard operating procedures, and providing support to line management to meet organizational targets. Duy Le has also held roles such as Vendor Contract and Budget Monitoring Analyst cum Tier 1 Operation Team Leader, where collaboration with partners and oversight of customer care services were key tasks. Prior experience includes positions at Lazada Group, where Duy Le served as a Senior Customer Service Associate and Payment Specialist. Duy Le holds a Bachelor's degree in Finance and Banking from Ho Chi Minh University.